We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature | Help Scout Customer Support | LiveChat Customer Support |
|---|---|---|
| Rating | 4.6(146) | 4.5(48) |
| Starting Price | $20/user/mo | $20/mo |
| Pricing Model | Free Trial | Free Trial |
| Free Plan | ||
| Free Trial |
| 15 days |
| 14 days |
| API Available |
| Verified | Verified | Verified |
| Founded | 2011 | 2002 |
| HQ | Boston, MA | Wroclaw, Poland |
| Team Size | 201-500 | 201-500 |
| Platforms | WebiOSAndroid | WebiOSAndroidMac+1 more |
| Top Integrations | ShopifyHubSpotJiraSlack+3 more | SlackSalesforceHubSpotMailchimp+1 more |
| Description | Help Scout is the customer service platform built for teams that care deeply about the customer experience. Clean shared inbox, searchable knowledge base, and live chat widget — all with an interface that makes support feel human, not transactional. | LiveChat is a premium customer service software for ecommerce and SaaS. Trusted by 36,000+ businesses including IKEA, Adobe, and PayPal, LiveChat helps teams convert leads and delight customers with real-time conversations. |