Freshworks CRM vs Gong: Which is Better in 2026?
We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature | Freshworks CRM CRM & Sales | Gong CRM & Sales |
|---|---|---|
| Rating | 4.2(28) | 4.7(146) |
| Starting Price | $15/mo | Custom |
| Pricing Model | Free Trial | Paid |
| Free Plan | ||
| Free Trial | 21 days | |
| API Available | ||
| Verified | Verified | Verified |
| Founded | 2010 | 2015 |
| HQ | Chennai, India | San Francisco, CA |
| Team Size | 500+ | 501-1000 |
| Platforms | WebiOSAndroid | WebiOSAndroid |
| Top Integrations | SlackZapierMailchimpHubSpot+2 more | SalesforceHubSpotSlackZoom+2 more |
| Description | Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction. | Gong is the revenue intelligence platform that analyses customer-facing interactions to deliver insights that help sales teams close more deals. Trusted by 4,000+ companies including LinkedIn, PayPal, and Shopify, Gong turns conversations into revenue. |